Shipping Policy
Free delivery is available on products over ₹100. Additionally, we offer the convenience of one-day delivery for your favorite products, provided they meet the minimum order value of ₹100. For more details, please refer to our comprehensive Terms & Conditions.
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Shipping & Delivery Policy Overview
Last updated March 18, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.buyreal.in/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my Shipping Delivery Options ?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard, three-days shipping on all orders.
How is the Subscription Fuilfilled ?
If you are buying a subscription then we will deliver on: Each week on the days selected in your account settings
Do you Deliver Internationally?
We do not offer international shipping.
Are There Other Shipping Registrations ?
7 days Replacement Reason Replacement Period Replacement Policy Physical Damage, Defective, Wrong and Missing Item 7 days from delivery Replacement We will need you to submit proof of issue to verify your replacement request. Defective: Verification by Brand or Buyreal, through on-call support followed by inspection at your location or nearest brand service center if required. Physical Damage, Wrong, Missing Items: Remote verification by Buyreal. Know More Replacement Instructions Keep the item in its original condition and packaging along with MRP tag and accessories for a successful pick-up. Replacement verification During on-call support, you may be prompted to download a diagnostic app or upload an image for verification. Depending on your location, further inspection may be done either at your doorstep or at nearest brand service centre. Final resolution may take up to 7 days.
What Happened if my Order Delayed ?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
https://www.buyreal.in/shipping-policy
Privacy Policy
How can you Contact us about this Policy ?
If you have any further questions or comments, you may contact us by:
Phone: +91 9430754202
Email: contact@buyreal.com
Online contact form: https://www.buyreal.in/contact
Buyreal offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder in addition, you can also pick up your order yourself at our Shop if you prefer. On this page, you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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|---|---|
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under ₹100: All-day delivery. Order anytime: |
₹40 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
₹100 |
|
Next day delivery Get it next day, 7 days a week |
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|---|---|
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One day delivery. Order by anytime. |
₹100 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
₹100 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
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All day Delivery from 7am - 8pm. Order anytime: |
Free |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
Free |
|
Next day delivery it next day on weekdays |
|
|---|---|
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All day delivery from 7am - 8pm. Order by 7pm: |
Free |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
Free |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Buyreal online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If your order hasn't arrived, please:
-
Check your email for a shipping confirmation with a tracking number.
-
Allow 1-2 business days for processing.
-
Verify your shipping address for accuracy.
-
Contact the carrier with your tracking number for updates.
-
Contact us if you still can't locate your order:
- Live Chat: Click the floating icon on any page to connect with our team instantly.
We are here to help and will resolve any issues as quickly as possible.
Our delivery schedule may vary on public holidays. While our warehouse and shipping partners strive to fulfill orders as quickly as possible, deliveries on public holidays are subject to the operating hours and policies of our shipping partners.
For specific information regarding delivery on a public holiday, please check the tracking information provided in your shipping confirmation email. You can also contact our customer service team for further assistance:
Live Chat: Hit the floating icon on any page of our website to connect with our team instantly.
Yes, we deliver to most areas. To check if we deliver to your postcode, please enter your postcode on the checkout page or contact our customer service team:
Next-day delivery is available on select orders. Please check the availability at checkout or contact our customer service for more information.
Some deliveries may require a signature. Please check the delivery instructions in your shipping confirmation email or contact our customer service for details.
Return Policy
Return Policy
Updated at 2023-03-18
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of the terms are defined as:
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Buyreal located at Jamshedpur, Jharkhand, Pin-code 831012. that is responsible for your Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Service as CONSUMers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can access the services.
Service: refers to the service provided by Buyreal as described in the relative terms (if any).
Website: Buyreal's site, which can be accessed via this URL: [URL].
You: a person or entity that is registered with Buyreal to use the Services.
Returns
Thanks for shopping at Buyreal. We appreciate the fact that you like to buy the stuff we build. We aim to provide you with a rewarding experience while you're exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Buyreal. The main thing to remember is that by placing an order or making a purchase, you agree to the terms set forth below along with Buyreal's Privacy Policy.
If there's something wrong with the product you bought, or if you are not happy with it, you have the right to return the item.
If you would like to return a product, the only way would be if you follow the next guidelines:
The product has to be in the packaging we sent in the first place.
At BuyReal, we are committed to ensuring your complete satisfaction with every purchase. Our Return Policy is designed to be straightforward and hassle-free, giving you peace of mind when shopping with us.
Eligibility for Returns
- Items must be returned within 7 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as perishable goods, personalized products, and final sale items, are not eligible for return.
How to Initiate a Return
1. Contact Us: Reach out to our customer service team via email at support@buyreal.com or call us at +91-7546993603 to initiate a return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Packaging: Securely pack the item in its original packaging, including any accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
4. Shipping: Ship the package using the carrier of your choice. We recommend using a trackable shipping method to ensure the safe arrival of your return. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
Processing Your Return
- Once we receive and inspect your returned item, we will notify you via email.
- If your return is approved, a refund will be issued to your original method of payment within 5-7 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.
Exchanges
- If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer service team at support@buyreal.com or +91-7546993603. We are here to help!
Thank you for shopping with BuyReal. Your satisfaction is our priority.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
Changes To Our Return & Refund Policy
Should we update, amend, or make any changes to this document so that they accurately reflect our practices and policies, or otherwise required by law, those changes will be prominently posted here. Then, if you continue to use our services after such revisions have been made, you will be considered as bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you may choose to terminate your account.
Contact Us
If, for any reason, you are not completely satisfied with any goods or services that we provide, do not hesitate to discuss any of the issues you are experiencing with our product.
You can reach us:
Via Email: buyreal@yahoo.com
Via Phone Number: +91-9430754202
Via this Link: https://www.buyreal.in/contact
FAQs
If your order hasn't arrived, please:
-
Check your email for a shipping confirmation with a tracking number.
-
Allow 1-2 business days for processing.
-
Verify your shipping address for accuracy.
-
Contact the carrier with your tracking number for updates.
-
Contact us if you still can't locate your order:
- Live Chat: Click the floating icon on any page to connect with our team instantly.
We are here to help and will resolve any issues as quickly as possible.
Our delivery schedule may vary on public holidays. While our warehouse and shipping partners strive to fulfill orders as quickly as possible, deliveries on public holidays are subject to the operating hours and policies of our shipping partners.
For specific information regarding delivery on a public holiday, please check the tracking information provided in your shipping confirmation email. You can also contact our customer service team for further assistance:
Live Chat: Hit the floating icon on any page of our website to connect with our team instantly.
Yes, we deliver to most areas. To check if we deliver to your postcode, please enter your postcode on the checkout page or contact our customer service team:
Next-day delivery is available on select orders. Please check the availability at checkout or contact our customer service for more information.
Some deliveries may require a signature. Please check the delivery instructions in your shipping confirmation email or contact our customer service for details.